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fax: 209.882.5755
e-mail: knick44@surfree.com
www: http://knick44.8m.com


Specialist in client-side solutions and User Interface Design with a thorough knowledge of state-of-the-art web technologies and cross-browser implementation issues. Technical proficiency allows effective interdisciplinary collaboration with Designers, Developers and Engineers on design issues, while Human Factors background facilitates interaction with the User. Adept at the extraction, documentation, and application of valuable User-Centered Design direction derived from Heuristic Analysis and User Testing.


1998-present - Computer Sciences Corporation, Staff Consultant - Web Developer/Usability Engineer

NECX: Electronics & Computer Parts Trading Application

  • Served in dual-capacity as Usability Engineer and Lead Web Developer in yearlong development of a high-performance DHTML Intranet application for buyers and sellers of electronics and computer parts.
  • Assigned as Lead Web Developer for a team of 7 front-end developers.
  • Worked closely with Java Servlet developers in the back-end integration with ATG Dynamo application server.
  • Usability tasks included User observation and interviews, Usability Testing conducted at client sites, and Focus Group sessions, as well as close cooperation with the Business Analysis Team.
  • Created comprehensive high-fidelity HTML prototype for proof-of-concept testing of both internal and external components during Design phase.
  • Created application templates using the DHTML suite of technologies, including HTML 4.0, DOM, JavaScript 1.3, and CSS.

DataPlay: Digital Media Commerce Site

  • Served as lead Usability Engineer for the Discovery and Design phases of a Java Server Pages (JSP) powered commerce site for a new digital media format and online digital content delivery.
  • Optimized site information architecture and navigational design through close cooperation with the design team towards the goal of enhanced usability.

Jupiter Communications: Market Research and Strategy Services Site

  • Served as lead Usability Engineer and Web Developer for the design and development of the front-end piece of Macromedia Dreamweaver Templates (DWT) integrated with Broadvision Application Server.
  • Worked closely with Graphic Design and Creative Director to ensure that usability goals were met in the design of the information architecture.

CheMatch: Online Chemical Trading Application

  • Served as lead Usability Engineer for the redesign of an Active Server Pages (ASP) powered online chemical trading application.
  • Produced Competitive Analysis and Best Practice documentation of competitors.
  • Applied conventional and dynamic client-side technologies aimed at enhancing the User Experience.
  • Demonstrated advanced User Interface concepts through rapid prototyping of functional front-end HTML screens in addition to producing low-fidelity mock-ups.

e-STEEL: Online Steel Trading Application

  • Served as lead Usability Engineer for a Broadvision-powered Online Steel Exchange.
  • Authored Usability Test Plan and conducted off-site Usability Testing of industry employees with the prototype application. Analysis and documentation of usability findings through the use of videotaped observation and post hoc questionnaires drove the iterative design of the application.
  • Close cooperation with the Web Development team, Engineering team and Business Analyst ensured that a thoughtful, innovative approach was undertaken for the design of the web trading application.
  • Coded HTML templates of the final iterations of the application side applying JavaScript and DHTML where applicable to optimize usability.

JCALS: Military Workflow Management Application

  • Worked with Usability Engineering staff to redesign interface of the web-version of a Workflow Management client-server application.
  • Conducted interviews with designers and beta-testers and performed Requirements Analysis to develop a web-optimized solution.
  • Completed graphic design, HTML coding, and Usability documentation for the final prototype.

CSC Sources 2000: Corporate Knowledge Management Repository

  • Worked with Usability Engineering Group to prepare User Requirements Analysis documentation for the Project Style Guide.
  • Identified the User Profile and Platform Constraints, performed Contextual Task Analysis, and set benchmarks for quantitative and qualitative Usability goals using a Usability Engineering Lifecycle methodology.
  • Developed and deployed User questionnaires and compiled responses.
  • Produced a Statement of Work and a Project Plan for the ongoing design of the corporate repository of reusable knowledge assets.

1997 - Delta Technology, Inc., a subsidiary of Delta Airlines, Usability Engineer, Atlanta, GA.

Hangar Maintenance Control Application

  • Participated in the iterative design of a hand-held maintenance application for Aircraft Mechanics and Inspectors.
  • Conducted User Review sessions with the User population, Usability testing of interim versions on multiple platforms, and Hardware testing for the purpose of vendor review.
  • Used Rapid Prototyping for quick turnaround of interface changes based on User input.

Usability Engineering Intranet

  • Helped design and develop the Delta Technology Usability Engineering Intranet site.
  • Conducted formal usability testing, performed statistical analysis, and submitted findings to Steering Committee.
  • Created low-fidelity prototypes and presented designs to development team.


Programming: HTML 4.0, XHTML 1.0, XML 1.0, JavaScript 1.3, Document Object Model, Cascading Style Sheets (CSS-1, CSS-P, CSS-2, XSL), HTA (HTML Applications), HTC (DHTML Behaviors), Pascal, Visual Basic

Platforms: Windows 95/98/NT/2000, Mac OS 7.x-8.x, UNIX (AIX, Solaris)

Software: MS Office 97/2000 suite, Lotus Notes R4.6-5, Macromedia Flash 4.0, MS Internet Explorer 4.x-5.x, Netscape Navigator 3.x-6x, Opera 3.6, Adobe Photoshop 5.5, Adobe ImageReady 2.0, Macromedia Fireworks 2.0, MS Visual Source Safe 6.0, Real Producer G2, Macromedia Dreamweaver 2.0, Macromedia Dreamweaver UltraDev, Allaire Homesite 4.5.1, ATG Dynamo Control Center, UltraEdit-32, WS-FTP, Visio Professional, CADKEY, Pro/Engineer

Foreign Languages: Fluent in French and Spanish


M.S. Candidate from Rensselaer Polytechnic Institute, Troy NY

Major: Human Factors Engineering, GPA: 3.44/4.00

B.A. 1995 from Bucknell University, Lewisburg, PA

Major: Psychology, with a concentration in Cognitive Science, GPA: 3.36/4.00


Youth Lacrosse Coach with experience ranging from Mites development league to High School Varsity players. Year-round involvement as player in local lacrosse leagues.

Human Factors and Ergonomics Society

Psi-Chi: Psychological Honor Society


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